Privacy policy
Last updated: [DATE ON PUBLICATION]
This policy explains what we collect when you order from us, why we collect it, and what we do with it. It applies to [LEGAL ENTITY NAME](“Sree Nandhaas”, “we”) and this website.
What we collect
- Order details: your name, delivery address, phone number, email address and what you ordered.
- Payment information: processed by our payment gateway. We never see or store your card, UPI or netbanking credentials — the gateway returns only a payment reference and its status.
- Account details: if you create an account, the phone number used to sign in.
- Technical data: basic device and usage information needed to run and secure the site.
Why we collect it
- to take payment, pack your order and deliver it;
- to send order, dispatch and tracking updates;
- to answer questions and handle refunds or complaints;
- to meet tax, invoicing and food-safety record-keeping duties.
Who we share it with
Only the people needed to complete your order: our payment gateway, our courier and logistics partners, our email and messaging providers, and our hosting and database providers. We do not sell your personal data.
Current processors: [LIST FINAL VENDORS BEFORE PUBLISHING].
How long we keep it
Order and invoice records are kept for [N] years to meet tax and accounting requirements. Other data is kept only as long as it is needed for the purposes above.
Your rights
You may ask us for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Write to care@sreenandhaas.in.
Cookies
We use cookies that are necessary for the site to work — keeping your cart and your session. [DECLARE ANY ANALYTICS OR MARKETING COOKIES BEFORE ENABLING THEM].
Grievance officer
As required under Indian law, the grievance officer for this website is:
- Name: [NAME]
- Email: [EMAIL]
- Phone: [PHONE]
- Address: [REGISTERED ADDRESS]
We will acknowledge a complaint within [N] hours and resolve it within [N] days.