Shipping & delivery policy
Last updated: [DATE ON PUBLICATION]
Orders are packed fresh and shipped across India. This page explains how and when your order travels.
Dispatch
Orders placed before [CUT-OFF TIME] on a working day are dispatched within [DISPATCH SLA, e.g. 24–48 hours]. Orders placed on [NON-WORKING DAYS] are dispatched the next working day.
Delivery time
- Within Kerala and Tamil Nadu: [DAYS]
- Rest of India: [DAYS]
- International: [OFFERED? IF SO, DAYS AND TERMS]
Delivery estimates are indicative. Courier delays caused by weather, strikes, festival volumes or incorrect addresses are outside our control.
Shipping charges
Shipping is charged at [RATE OR RATE TABLE] and shown before payment. Free shipping applies [THRESHOLD, IF ANY].
Items we cannot courier
Two fresh items — Ghee Boli and Coconut Boli — have a five-day life and are sold at our counters only. They cannot be added to a courier order.
Our three pickles ship nationwide and are packed with leak-proof packing.
Packaging and freshness
Every pack carries its net quantity and best-before date. Shelf life varies by product and is listed on each product page.
Tracking
You will receive tracking details by [EMAIL / SMS / WHATSAPP — CONFIRM CHANNELS] once your order is dispatched.
Wrong or incomplete address
Please check your address and phone number before paying. If a shipment is returned to us because the address was wrong or nobody was available, [STATE WHETHER RESHIPPING IS CHARGED].
Questions
Write to care@sreenandhaas.in or see our refund policy.