Refund & cancellation policy
Last updated: [DATE ON PUBLICATION]
We make and pack food. That limits what can be taken back — but if something reaches you damaged, wrong or spoiled, we will make it right.
Cancellations
An order can be cancelled free of charge until it is packed — in practice, within [CANCELLATION WINDOW, e.g. 2 hours] of placing it, provided it has not been dispatched. Once dispatched, an order cannot be cancelled.
To cancel, write to care@sreenandhaas.in with your order number.
Returns
Because these are perishable food items, we cannot accept returns for change of mind, or because a taste or spice level was not to your liking. Opened packs cannot be returned.
When we will replace or refund
We will replace the item or refund you in full if:
- the pack arrived damaged, leaking or tampered with;
- you received the wrong item or the wrong pack size;
- the product was spoiled or past its best-before date on arrival;
- an item you paid for was missing from the parcel.
Report it within [CLAIM WINDOW, e.g. 48 hours of delivery], with your order number and photographs of the pack and the outer box. We may ask a couple of questions to work out what went wrong in transit.
How refunds are paid
Approved refunds are returned to the original payment method. Once we approve a refund it is initiated within [N] working days, and the amount typically reaches your account within [N] working days after that, depending on your bank or UPI provider.
Shipping charges [ARE / ARE NOT] refunded where the fault was ours.
Failed or duplicate payments
If money left your account but no order was created, it is normally an authorisation that was never captured, and your bank releases it within [N] working days. Write to us with the payment reference and we will trace it.
Contact
care@sreenandhaas.in · [PHONE]. See also our shipping policy.